Shipping and Returns
Orders are typically dispatched within 24 hours. Orders are packed and shipped Monday through Friday, excluding public holidays.
Direct Freight Express METRO Transit Times*
- SA and VIC: 1-2 business days
- NSW: 2-3 business days
- WA and QLD: 4-5 business days
- TAS: 6-7 business days
* Please note these times are a guide only. For an ETA estimate to your suburb please use the Direct Freight Transit Time Calculator.
Australia Post Transit Times
The delivery time for Australia Post Parcel will vary depending on the destination. As a guide, Australia Post Parcels get delivered within approximately 2 to 5 business days.
If back-ordered items are expected to arrive from our supplier within 7 days your order may be held for up to a week so your order can be sent in one shipment.
If your order contains both ‘back-order’ and in-stock items, the items that are in stock will be sent separately.
Back Order items will be delivered by the ETAs which are stated in the product description. The ETA shown is when the stock is expected in our warehouse, from there your order will be sent out within a maximum 4-day timeframe. If items are going to be delayed, you will receive an email with the new expected ETA.
For DASH OffRoad products the ETA is a guide only, you will be kept informed of updated ETAs as we receive them from our supplier. Once our shipment is closer to landing an email will be sent out with a more accurate ETA.
RETURN & EXCHANGE POLICY
We understand when you receive your item it may not be the right fit for you. You can exchange or return your item within 30 days so long as:
- There is no obvious sign of use.
- Be in its original packaging.
- There are no damages or missing parts.
For small items, you will be required to ship back the items via Australia Post and include a copy of the invoice in the packaging. Once the item is returned and accessed to be in new condition, a refund will be issued to your original method of payment less a 3% restocking fee.
For larger items that require a courier, DASH OffRoad will organise the freight and the refund will be less a 3% restocking fee and the return freight charges.